Outdoor Pergola 9 x 12 ft. Patio Black Steel Frame Pergola with Retractable Beige Canopy Shade for Backyard, Garden Activities

Refund Policy

We offer a simple and transparent 30-day return policy to ensure a worry-free shopping experience.

• Return Window: Returns can be requested within 30 days of receiving your order.

• Item Condition: Products must be unused and returned in their original packaging with all applicable tags and accessories.

• Proof of Purchase: Order confirmation or proof of purchase is required.

• Restocking Fee: $0 — We do not charge any restocking fees.

• Damaged or Incorrect Items: Contact us if your order arrives damaged, defective, or incorrect for return instructions.

• Refund Method: Approved refunds are issued to the original payment method.

• Refund Processing: Refunds are typically processed within 7 business days after the returned item is received, inspected, and approved.

• Exchanges: Return the original item and place a new order once the return is approved.

Non-Returnable Items: Personalized or custom-made products, final-sale items, used or altered products, and items that do not meet our return conditions.

For return assistance, contact us at Support@creacionesdelori.com. Our support team will respond within 24 hours.